Rare Gem Collection

FAQ

Frequently Asked Questions

Do you ship internationally?

Yes. We offer free shipping everywhere. We are not responsible for customs and duties fees incurred upon delivery.

What is your USA Shipping Policy?

Shipping is free for USA Orders.

Do you insure the shipments?

Yes. Every shipment includes insurance coverage.

What is your Return Policy?

For USA Clients, we offer 100% full returns within 30 days of purchase for loose gemstone purchases. Custom Pieces are final sale. We also offer 30 day returns on any ring purchases. We will do our absolute best to customize rings to your exact liking to ensure your satisfaction.

What if I want origin on one of the stones I want to purchase?

Origins can be requested. However, labs typically take an additional 3 weeks to return results. Upon request, once an order is completed, we can submit an origin request with any of the following NY Labs: AGL, GIA, or Gubelin. GRS may require additional time due to their limited NY Visits. Origins will be subjected to an additional fee of $100-$500 depending on stone size.

The lab report is many years old. What if I want an updated report?

Subject to lab timing, we can update any report with any purchase which may take additional 2-3 weeks.

The Alexandrite I want does not show origin on the GIA Report, how do I know what origin it is?

All our Alexandrites come from: Sri Lanka, Madagascar, India, and Tanzania. We guarantee one of those origins. Due to the difficulty in identifying origins, we cannot guarantee that the lab will give the origin we say the stone is. However, we can guarantee any stone that is listed as Russian or Brazilian to be as such.

I already own an Alexandrite, do you offer trade-ins?

No. We only offer Trade-Ins for Alexandrites purchased from us

I am trying to figure out if my stone is real. How do I know if it is?

Without seeing a stone in person, it is extremely difficult to say if it is real or not. Images and videos alone are helpful, but now lab created stones are also very deceiving. We suggest always submitting stones to one of the reputable labs we use. These labs can be found here. Read more about looking into whether your gemstone is valuable.

Do you offer Appraisals?

Yes. Upon Request we can provide an appraisal. We charge $100 for appraisals. We also require a lab report to confirm appraisal. You are responsible for 100% of the lab report fees

I want to sell my Alexandrite. Do you buy Alexandrites?

No. We do not buy from the public online.

Do you sell other gemstones or diamonds?

Yes- upon special request. Please call or email us.

Do you sell other gemstones or diamonds?

Yes- upon special request. Please call or email us.

Do you customize other type of jewelry besides rings?

Yes. We can make pendants, bracelets, brooches, or any other creation that you like.

Why are Vespertine Alexandrites more expensive?

These Alexandrites come with a life time guarantee of being one of a kind. Should you find another Alexandrite with the same weight, color change, and shape, with a lab report, we will buy it back.

What are Chatham Lab created Alexandrites?

These Alexandrites are made in a laboratory. They are NOT NATURAL and have no re-sale value.

Are your Alexandrites treated?

No. Our Alexandrites are 100% Natural Guaranteed.

Red Diamond and Blue Diamond

Time and time again the notion of diamonds being rare has been displaced. There are exceptions to everything. Red diamonds and blue diamonds are amongst the most highly sought collectors items in the world. Their scarcity is unmatched. Most recently, a 12.11 carat fancy intense blue diamond sold for approximately $1.3 Million Per Carat! Sotheby’s Auction House estimates this 1.38 ct Red Diamond to sell for $1.8 to $2.8M USD!

Fancy Blue Diamond Ring- Source: Christie’s
Fancy Red Diamond Ring- Source: Sotheby’s