Frequently Asked Questions

Do you ship internationally?

What is your USA Shipping Policy?

Do you insure the shipments?

What is your Return Policy?

What if I want origin on one of the stones I want to purchase?

The lab report is many years old. What if I want an updated report?

The Alexandrite I want does not show origin on the GIA Report, how do I know what origin it is?

I already own an Alexandrite, do you offer trade-ins?

I am trying to figure out if my stone is real. How do I know if it is?

Do you offer Appraisals?

I want to sell my Alexandrite. Do you buy Alexandrites?

Do you sell other gemstones or diamonds?

Do you customize other type of jewelry besides rings?

Why are Vespertine Alexandrites more expensive?

What are Chatham Lab created Alexandrites?

Are your Alexandrites treated?

best of the best and even better people. thank you for a wonderful selection and experience!

Adam Bassalali
11/03/2020
Definitely professional in his sector, Justin helped me realise the piece I was looking for from scratch. Conversations were smooth and timely and even though we went through some little issues with the shipping he took care of it and made sure I’d receive the parcel.

Federico Bassetta
9/08/2020
We were looking for a padparadscha sapphire for an engagement ring and had a wonderful experience working with Justin. He was knowledgeable, fair, and was always on the lookout for a sapphire that would suit our needs. We would highly recommend him!

Kamal Menghrajani
9/02/2020
Excellent experience with them. I would not hesitate to buy another gemstone from them. Purchased a padparadscha sapphire and it is gorgeous!

Susan Haskell
8/27/2020
Loved the alexandrite ring I got from the rare gem. It looked even better in person than on the website. I had a lot of difficulty finding a jeweler that had alexandrite and I was very happy with the selection that Justin had.

John Smith
8/22/2020
Got a beautiful alexandrite ring from The Rare Gem! It arrived in two days and looked even more beautiful in person! Justin was very helpful and professional. Would recommend The Rare Gem to others!

Courtney Chow
7/26/2020
„This is the most beautiful ring I can imagine“...this is what my daughter said to me, when she saw the ring today!!! And I agree - this ring is so so beautiful, fits absolutely perfectly and is EXACTLY, what I wanted!!! I thank you soooooo much for this excellent work, your professionalism, reliability and your patience ??? Love from London

A.S
7/03/2020
Exceptional, one of a kind, paired alexandrine earring stones courtesy of The Rare Gem (earrings styled and crafted by Krikawa).

T L
5/15/2020
Exceptional, one of a kind, paired alexandrine earring stones courtesy of The Rare Gem (earrings styled and crafted by Krikawa).

Tamara Lundeen
5/15/2020
Excellent service! Exceptional collection of stones! I was looking for a Padparadscha sapphire for an engagement ring, found The Rare Gem on Facebook, and went to their booth at Tucson. Justin helped me find the right stone. Maybe an alexandrite next time!

Elizabeth Ross
3/09/2020