If for any reason you are unhappy with your stone upon receipt, we accept returns within 14 days. However, any gemstones that is returned in a altered condition which may include:, but not limited to, scratches, chipping, or wear may be denied. No gemstone may be mounted in jewelry and then returned. We believe our clients will be honest with us, and will do our best to accommodate returns. Any custom work, which includes customization of jewelry of any sort is not returnable. A deposit may be kept as a result of not proceeding with any order.